Terms of Use
These terms are an agreement between you and Ao Yang Ren (“we”, “us”), the publisher of HVAC Tech Helper (“the app”). By using the app you agree to them and to our Privacy Policy.
1. Who can use the app
The app is for trained HVAC/R technicians and apprentices working under a qualified technician. It is not for homeowners or do-it-yourself repairs. You must be at least 18 years old and confirm your status when you start using the app. You are responsible for holding the licences and certifications your work requires.
2. Your account and your company
- Keep access to your email and phone secure; you are responsible for activity in your account.
- A company account is controlled by its owner and admins. Service reports and other records created in a company belong to that company’s records, including after a member leaves or deletes their account.
- You can delete your account at any time in Settings → Delete Account.
3. AI suggestions and your responsibility
- The app uses artificial intelligence to read nameplates and photos, suggest what to check, and draft service reports. AI output may be incomplete or incorrect.
- You decide what to do on the job and you are solely responsible for your work, for safety, and for following codes, regulations and manufacturer instructions.
- Review every report before the customer signs. You are responsible for what your reports say.
4. Customer information
When you record customer details and signatures in the app, you confirm that you are allowed to collect them for your work and that you will use them only for that purpose. Do not photograph people without their permission; use the blur tool to hide private details.
5. Your content
You and your company keep ownership of the reports, photos and text you create. You give us permission to store and process them to run the app, and to add an approved, de-identified technical summary of a case to the shared case library that helps all users. Summaries never include names, addresses, contact details, signatures or your own words.
6. Acceptable use
Do not misuse the app: no unlawful use, no attempts to access other companies’ data, to break or overload the service, to get around usage limits, or to copy the app or its case library in bulk.
7. Fees and limits
The app is currently free. AI features have daily and monthly usage limits. We may introduce paid plans; we will tell you before any charge applies, and paid features will be sold through the App Store.
8. Changes and availability
We may change, suspend or stop features. We may suspend accounts that break these terms. If we change these terms in an important way, we will ask you to accept them again in the app.
9. No warranty
The app is provided “as is” and “as available”, without warranties of any kind, including accuracy, fitness for a particular purpose and uninterrupted service, to the fullest extent the law allows.
10. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental or consequential damages, or for property damage, injury, lost profits or lost data arising from use of the app or reliance on its suggestions. Our total liability for any claim is limited to CAD $100. Some places do not allow these limits, so they may not apply to you.
11. Apple
These terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any claims about the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them. Your use must also follow the App Store’s terms.
12. Governing law
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without limiting any consumer rights you have where you live.
13. Contact
Ao Yang Ren · support@hvactechhelper.app