Support

Questions, problems or ideas? Email us — we usually reply within 2 business days.

support@hvactechhelper.app

A screenshot of the problem helps a lot.

Common questions

I didn’t get the sign-in email

The email comes from noreply@hvactechhelper.app with a 6-digit code. Check your spam folder, wait a minute, then tap “Send Again”. Codes expire after 1 hour.

How do I join my company?

Ask your company’s owner or admin for the 8-character company code (Settings → Invite your team) and enter it after you sign in.

No signal on site

Recordings and signed reports are kept on your phone and upload by themselves when you have a signal. AI features need an internet connection.

How do I delete my account?

In the app: Settings → Delete Account. Your reports stay in your company’s records; if you are the only member, the company is deleted too. See the Privacy Policy.